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Terms of use

SIA “ONprint”, reg. No. 42103112613, address: Jelgavas iela 36, Rīga, LV-1004 (the “online shop”) provides the content available on this website and supplies goods and services in accordance with these terms of use.

1. General provisions

If a consumer buys goods or services through this website, the agreement is considered a distance contract and is subject to the laws of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law and the Cabinet of Ministers regulations on distance contracts.

2. Making a purchase

The prices and specifications of the products sold in the online shop are shown beside the products.

To place an order, add the products you want to the shopping cart, fill in all the required fields and choose the most suitable delivery method. The total cost of the order including delivery is then shown on screen. To complete the order, pay for it.

3. Payment terms

The currency of the website is the euro. You can pay with the following payment methods provided by the makecommerce.lv payment platform, Maksekeskus AS:

  • Latvian online banking: Swedbank, SEB, Citadele and Luminor;

  • Visa and Mastercard card payments;

  • Apple Pay;

  • Google Pay.

When paying by online banking, confirm the order and click the “Return to merchant” button.

The personal data needed to make a payment is passed to the licensed payment institution Maksekeskus AS.

The contract takes effect once payment has reached the online shop’s bank account. If for any reason the order cannot be fulfilled, the buyer is informed and the amount paid is refunded as soon as possible, and no later than 14 days after the notice.

4. Delivery terms

Goods are delivered within the Republic of Latvia, by:

  • SIA “ONprint” couriers;

  • collection from the office at Jelgavas iela 36, Riga;

  • DPD parcel lockers and courier delivery partners.

Any fees and taxes payable to receive the parcel at its destination are paid by the buyer.

Delivery costs are shown before the order is confirmed. Goods are delivered to the address given by the buyer within 1–2 working days, depending on the delivery method chosen, if the item is in stock. In exceptional cases we may dispatch goods within up to 45 calendar days, informing the customer.

Business hours: Monday to Friday, 11:00–17:00.

5. Right of withdrawal

The buyer has the right to withdraw from a purchase within 14 calendar days of receiving the goods. Where withdrawal is not possible for a product, this will be stated with the product, together with the reason. The right of withdrawal does not apply where the buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose; the consumer is responsible for preserving the quality and safety of the goods during the withdrawal period.

To withdraw, a private person must send the withdrawal form to info@drukalabak.lv within 14 days of receiving the goods.

The buyer pays the cost of returning the goods, except where the reason for the return is that the goods do not match the order.

6. Consumer rights regarding goods not in conformity with the contract

The online shop is liable for any non-conformity of the goods sold to the buyer with the terms of the contract for 6 months from the day the goods are delivered to the customer. The buyer must inform the seller of the non-conformity without delay, within 2 months of discovering it, by writing to info@drukalabak.lv.

7. Processing of the buyer’s personal data

The online shop processes only the personal data the buyer enters when ordering goods, such as first name, surname and e-mail address.

The online shop passes personal data to transport service providers to deliver the goods.

The buyer may opt out of marketing messages by telling us at info@drukalabak.lv. More about data processing is in the privacy policy.

8. Dispute resolution

In matters not covered by these terms, the buyer and the seller undertake to follow the laws in force in the Republic of Latvia.

The parties resolve all disputes between the seller and the buyer by negotiation or correspondence. If a dispute cannot be resolved that way, the parties settle it in a court of the Republic of Latvia.