Delivery and payment
Many products are available straight away. An order takes from 2 to 21 working days, depending on availability and the delivery method you choose.
Delivery options and prices
All prices are in euro and include VAT in accordance with the laws of the Republic of Latvia.
Standard delivery
1–2 working days anywhere in Latvia.
orders up to 150 EUR: 7.26 EUR;
from 151 to 250 EUR: 3.63 EUR;
over 250 EUR: free.
Express delivery
Same-day delivery in Riga.
orders up to 150 EUR: 12.10 EUR;
from 151 to 250 EUR: 9.68 EUR;
over 250 EUR: 7.26 EUR.
Collection from the office
You can buy and collect goods at our office in Riga on weekdays from 11:00 to 17:00, except public holidays. The address is on the Contacts page.
Installation and training
Installation and user training are available on request. They have to be agreed in advance by phone or e-mail.
Delivery terms and payment
Delivery methods and times may change depending on what the order contains; we confirm the exact details while fulfilling the order. If there is a delay, we let you know at once.
Within Latvia, delivery is made under the Incoterms 2010 DAP or FCA rules. If goods are collected from our office, the customer is responsible for transporting them onwards. If SIA “ONprint” delivers, its responsibility for transport extends to the delivery address.
Payment
Prices are in euro. You can pay through the makecommerce.lv payment platform (Maksekeskus AS):
Latvian online banking: Swedbank, SEB, Citadele and Luminor;
Visa and Mastercard cards;
Apple Pay;
Google Pay.
When paying by online banking, confirm the order and click the “Return to merchant” button.
The full terms of purchase are in the terms of use.
Returns and claims
Can I withdraw from a purchase?
A consumer may withdraw from a purchase within 14 calendar days of receiving the goods by sending the withdrawal form to info@drukalabak.lv. Where withdrawal is not possible for a product, this is stated with the product, together with the reason.
Does the right of withdrawal apply to companies?
No. The right of withdrawal does not apply where the buyer is a legal entity.
Who pays for a return?
The buyer, unless the goods do not match the order.
What if the goods do not match the order?
Let us know as soon as you notice, by writing to info@drukalabak.lv.
Tell us what you want to print
We will recommend the equipment and media and prepare a quote. Weekdays 11:00–17:00.